Last updated: 3 October 2026

Missy Mey Snail Mail Club respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have in relation to your information.

1. Who we are

Missy Mey Snail Mail Club is a trading name of LIZBAN LIMITED, a company registered in England and Wales.

Company number: 07237307
Registered office: 15 Keysworth Drive, Wareham, BH20 7BD, United Kingdom

For the purposes of applicable data protection law, LIZBAN LIMITED is the data controller responsible for the personal information described in this Privacy Policy.

You can contact us about privacy or your personal information at:

Email: [YOUR EMAIL ADDRESS]
Postal address: 15 Keysworth Drive, Wareham, BH20 7BD, United Kingdom

2. Information we collect

When you purchase or subscribe to Missy Mey Snail Mail Club, contact us, or otherwise interact with us, we may collect:

• Your name

• Email address

• Billing and delivery address

• Telephone number, if provided

• Order and subscription information

• The recipient child's first name and other limited information needed to personalise their mail

• Gift recipient and gift-message information, where applicable

• Communications you send to us

• Technical information necessary for the operation and security of our website and checkout

Payments are processed securely by Stripe. We do not receive or store your complete payment-card details.

3. Children's information

Our products are designed for children, but purchases and subscriptions must be made by an adult.

We may collect a child's first name and other limited information supplied by their parent, guardian or gift purchaser where necessary to personalise and deliver their Missy Mey mail.

We do not knowingly ask children to create accounts, provide payment information or submit personal information directly through our website.

Please do not provide more information about a child than is necessary for us to personalise and deliver their mail.

4. How we use your information

We may use personal information to:

• Process purchases and subscription payments

• Personalise and deliver Missy Mey Snail Mail

• Manage subscriptions, renewals and cancellations

• Send order, payment and delivery communications

• Respond to questions or customer-service requests

• Maintain business, accounting and transaction records

• Prevent fraud and maintain the security of our services

• Comply with our legal and regulatory obligations

We do not sell your personal information.

5. Our lawful basis for using your information

Under applicable UK data protection law, we must have a lawful basis for processing personal information.

We generally process customer and recipient information because it is necessary to perform our contract with you, including processing your order, managing your subscription and delivering products you have purchased.

We may also process information where necessary to comply with a legal obligation, including accounting and tax requirements.

Where appropriate, we may process limited information on the basis of our legitimate interests, such as protecting our business from fraud, maintaining appropriate business records and responding to customer enquiries, provided those interests do not override your rights.

Where the law requires your consent, we will ask for it separately.

6. Who we share information with

We only share personal information where reasonably necessary to operate Missy Mey Snail Mail Club.

This may include service providers involved in:

• Payment processing, including Stripe

• Website and checkout hosting

• Printing, packing and fulfilment

• Postal and delivery services

• Email and customer communications

• Accounting, administration and professional services

These providers receive only the information reasonably necessary for them to provide their services.

For example, your child's name and delivery address may need to be provided to a fulfilment partner responsible for preparing and posting your child's mail.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

7. International transfers

Missy Mey Snail Mail Club operates internationally, and some of our service providers and fulfilment partners may process personal information outside the United Kingdom.

For example, orders being fulfilled in the United States may require relevant recipient and delivery information to be provided to our US fulfilment provider and postal or delivery services.

Where applicable data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism or work with providers that have appropriate safeguards in place.

We only provide fulfilment and delivery partners with information reasonably necessary to prepare and deliver your order.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling subscriptions and orders and meeting accounting, tax and legal requirements.

Some transaction records may therefore need to be retained after your subscription or customer relationship has ended.

Information used only to personalise or fulfil children's mail will not be retained longer than reasonably necessary for those purposes unless there is a legal reason to retain it.

9. Marketing

We will not automatically add you to marketing communications simply because you purchase from us.

If you choose to sign up for marketing emails, you can unsubscribe at any time using the unsubscribe link included in the email or by contacting us.

You may still receive essential service communications relating to an active order or subscription, such as payment, renewal, cancellation or delivery information.

10. Cookies and tracking

Our website and checkout may use cookies or similar technologies that are strictly necessary for the website, security, checkout and payment process to function.

We are not currently using cookies for advertising or behavioural tracking.

If we introduce analytics, advertising or other non-essential tracking technologies in the future, we will update this Privacy Policy and, where required, obtain consent before those technologies are used.

11. Your data protection rights

Depending on where you live and the applicable data protection law, you may have rights in relation to your personal information.

These may include the right to:

• Ask for access to personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Request transfer of certain information

• Withdraw consent where we rely on consent

These rights are not absolute and may depend on the circumstances and our legal obligations.

To exercise any of these rights, contact us using the details below.

If you are in the United Kingdom and are unhappy with how we handle your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).

UK Information Commissioner's Office

12. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Payments are processed through third-party payment providers such as Stripe rather than complete payment-card information being handled directly by us.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as our business, website, service providers or legal obligations change.

The current version will be published on our website with the date it was last updated.

14. Contact us

If you have questions about this Privacy Policy, would like to exercise your data protection rights, or have questions about how we use your personal information, please contact:

Missy Mey Snail Mail Club
A trading name of LIZBAN LIMITED
Company number: 07237307
United Kingdom

Email: hello@missymey.com